CrestlockFinance Refund Policy

At CrestlockFinance, we value transparency, trust, and customer satisfaction. This Refund Policy outlines the terms, conditions, and procedures you must follow if you wish to request a refund for our products or services. Please read this policy carefully to understand your rights and responsibilities.

1. Introduction

We design our services with our users in mind. However, we understand that there may be occasions when you are not satisfied or need a refund. Our goal is to process refund requests promptly and fairly.

This policy applies to all users of CrestlockFinance services, whether you purchase products, subscriptions, or financial consultation packages.

2. Eligibility for Refunds

You can request a refund under the following conditions:

  1. Service Not Delivered: If we fail to deliver the purchased service within the promised timeline.
  2. Technical Issues: If technical problems prevent you from using the product or service, and our support team cannot resolve the issue.
  3. Duplicate Transactions: If a payment is accidentally processed more than once.
  4. Unauthorized Payments: If you notice a payment that you did not authorize.

Refunds do not apply in the following scenarios:

  • Partial use of subscription services after full payment.
  • Change of mind after accessing or using the purchased product or service.
  • Failure to comply with our Terms of Service.

3. Refund Request Procedure

To initiate a refund, follow these steps:

  1. Contact Us: Send an email to crestlockfinance@gmail.com with your request.
  2. Provide Details: Include your full name, order number, date of purchase, and reason for the refund.
  3. Verification: Our team will review your request and verify payment details.
  4. Resolution Timeline: We will respond to your refund request within 5–7 business days.

4. Refund Processing Time

After approval:

  • Refunds for credit/debit card payments typically reflect in 5–10 business days.
  • Refunds via UPI or net banking may take 3–7 business days depending on your bank.
  • For payment wallets, refunds appear within 2–5 business days.

Please note that banks or payment providers may sometimes delay the process.

5. Full and Partial Refunds

We offer:

  1. Full Refunds: If the product or service is entirely undelivered or defective.
  2. Partial Refunds: For cases where only part of the service was undelivered or affected.

We aim to ensure fairness while protecting the interests of both our users and our business.

6. Cancellations and Refunds

You may cancel a service or subscription before it is activated. Our cancellation policy:

  • Before Service Activation: Full refund.
  • After Service Activation: Refund is partial, calculated based on the unused portion of the service.
  • Automatic Renewals: You must cancel at least 24 hours before renewal to avoid charges.

Cancellations must be sent via email to crestlockfinance@gmail.com with complete details of your subscription or service order.

7. Refund Exceptions

CrestlockFinance does not provide refunds in these situations:

  • Failure to follow user guidelines.
  • Content already accessed or downloaded (if digital products).
  • Refund requests made after 30 days of purchase.
  • Services purchased via third-party platforms unless covered under their policies.

8. Refunds for Digital Products

For digital products, we follow these rules:

  • We check the product usage before approving a refund.
  • Products downloaded or accessed more than 10% of content may not qualify for a full refund.
  • If technical issues prevent access, our support team will attempt to resolve them first.

9. Dispute Resolution

If you face any issues during the refund process, you can contact our support team at crestlockfinance@gmail.com.

We aim to resolve all disputes fairly and quickly. If a resolution cannot be reached, you may escalate the issue according to applicable consumer protection laws.

10. Changes to Refund Policy

CrestlockFinance reserves the right to update or modify this Refund Policy. Any changes will be effective immediately upon posting on our website.

We encourage users to regularly check our website for updates to stay informed about their refund rights.

11. Customer Support

For assistance, our support team is available:

  • Email: crestlockfinance@gmail.com
  • Response Time: Within 24 hours on business days
  • Support Hours: Monday–Friday, 9:00 AM to 6:00 PM IST

We strive to answer queries quickly and provide solutions efficiently.

12. Commitment to Transparency

CrestlockFinance ensures that:

  • Refund processes are simple and easy to follow.
  • Users receive clear communication about their refund status.
  • All refund requests are treated with priority and fairness.

13. Legal Rights

This policy does not affect your statutory rights under consumer protection laws. If any provision in this Refund Policy conflicts with applicable laws, the law prevails.

14. Frequently Asked Questions (FAQs)

Q1: Can I get a refund if I change my mind?
A1: Refunds are generally not granted for change of mind after accessing services.

Q2: How long will it take to get my money back?
A2: Refunds usually appear in 2–10 business days depending on your payment method.

Q3: What should I include in my refund request?
A3: Include your name, order number, date of purchase, and reason for the refund.

Q4: Who can I contact for issues regarding refunds?
A4: Contact crestlockfinance@gmail.com for all refund-related inquiries.

15. Final Words

At CrestlockFinance, we believe in creating a hassle-free experience for our users. Our refund policy ensures transparency, trust, and fairness in all transactions.

We encourage our users to review this policy before purchasing services and to contact us immediately for any concerns.

Thank you for choosing CrestlockFinance. Your satisfaction is our priority.